Email Support
If you need a written reply, email with a clear screenshot, time, and a brief description of the problem; for technical issues, this route is the clearest.
Start from the AppGet nbaji Support now
If you need quick help, live chat is the best way. Many users in Dhaka ask about bKash, Nagad, and Rocket there, and the nbaji Support team usually answers within a few minutes.
Download the App See nbaji Login
How nbaji Support works before contacting
4.2
Average Rating
88,048
Reviews
244,846
Active Users
99.9%
Uptime
Since 2019 the platform has been running with 269+ titles, so many questions arise, so the nbaji Contact page wasn't kept short; here it's clearly stated where you should go.
Get nbaji Help in Live Chat
1) Open From Inside the App
As soon as you open the nbaji App, you'll see the Help option in the bottom menu; tapping it starts the chat. If you are logged in, your account and the previous two tickets will be shown.
2) Time and Response Speed
From 10:00 AM to late night, live chat works the fastest; often the first answer arrives within 25 minutes. For complex issues, it may take a bit longer, but answers are provided step by step.
3) What to say for faster resolution
Providing your user ID, device model, and a screenshot of the issue makes things easier. Users in Dhaka and Chattogram usually ask about bKash or Nagad.
If login gets stuck, then nbaji Login See the guide first; if there are app installation nbaji App This page will be useful
Other contact channels
Telegram Support
For quick updates and notices, Telegram is useful, but before sending personal information, review everything; keep only general questions in open channels.
Start ChatQuestions commonly answered in chat
- Why isn't the app opening, and how to fix it
- What to do if you don't get OTP in nbaji Login
- What steps are needed for bKash, Nagad, and Rocket
- How the app works on slow networks in Dhaka
If you gather these questions in advance, it saves time; providing all information in the same ticket lets the Support team get to work right away.
Support Schedule
| Channel | Time | Note |
|---|---|---|
| Live Chat | Every day 10:00-24:00 | Fastest Response |
| Can be sent within 24 hours | Keeps a written record | |
| Telegram | 9:00 AM to 11:00 PM | For quick notices |
No phone number? Not a problem. Just select the right channel on the nbaji Contact page to proceed.
Pre-launch Checklist
- Check if app update is available
- Keep login details and screenshots handy
- Write down the reference numbers for bKash, Nagad, or Rocket
- Then go to Live Chat
This way, the Support team can get to work quickly at the final step nbaji App Download and enter the chat directly; nbaji Support and nbaji Contact will be at hand